How To Connect With Your Customers

What you'll learn
How to connect with your customers
How to talk to your customers
How to sell to your customers on a long term basis
How to create and maintain a relationship with your customers
How to stay in touch with your customers
How to get customers to follow you on social media
How to keep the customers you have
How to gain the trust of your customers
Requirements
No prerequisites, anyone can start
Description
Hi. Welcome to "How to connect with your customers". In this course we're dividing into the topic of connecting with your customers. When you connect with your customers, sales and relationships are more easy and more effective. You make long term relationships where customers become regulars. Talking to customers becomes easy and more enjoyable. Customers generally feel a sense of having a great shopping experience. I cover talking to your customers, connecting with your customers, selling to your customers and staying in touch with your customers. I also cover how to super satisfy your customers to increase the chances of that customer buying from you regularly. You want to start with chatting up your customers to get to know them and have them get to know you. When you get to know each other, you know more of what to say and you give your customer a sense of trust. Then you need to ask the right questions in order to suggest the perfect product of their dreams. When the product is perfect, the sale is easier and more relevant. Now that you have their perfect product, you give them the best deal and close the sale. That is a brief summary of how this sales technique works. You must also connect with your customers on social media in order to stay in touch, sell to them long term, and get them to share your posts, coupons and offers with their friends. Check out this course because it all starts with connecting with your customers and staying connected with your customers. The better your connection, the better your relationships and the more you know about your customers, the better your long term sales and success of your business. Take this course and improve your connections, relationships, sales, enjoyment and effectiveness with your customers.
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Overview
Lecture 2 Why connect with your customers
Lecture 3 How to connect with your customers
Lecture 4 Relevance
Lecture 5 Selling in stages
Lecture 6 Consultation
Lecture 7 Connecting in conversation
Lecture 8 Caring about the customer
Lecture 9 Social media
Lecture 10 Persuasion and harmony
Lecture 11 When to sell
Lecture 12 Communicate what the customer gets from your product
Lecture 13 Conversation
Lecture 14 Salesperson traits
Lecture 15 Giving free stuff
Lecture 16 Engagement
Lecture 17 Connection and goals
Lecture 18 Goals
Lecture 19 High pressure sales
Section 3: Conversation
Lecture 20 Having a conversation
Lecture 21 Staying positive
Lecture 22 Starting a conversation
Lecture 23 Things you have in common with your customer
Lecture 24 Complements
Lecture 25 Breaking the ice
Lecture 26 The purpose of the conversation
Lecture 27 Maintaining a conversation
Lecture 28 Get the customer engaged in conversation
Lecture 29 Transitioning conversational stages
Lecture 30 How to have a good conversation
Lecture 31 Communicate good feelings
Lecture 32 Communicating product knowledge
Lecture 33 Communicating product buy ability
Lecture 34 Communicate high value
Lecture 35 Ending the social conversation
Lecture 36 Conversational goals
Section 4: Consultation
Lecture 37 Connecting to your customer with consultation
Lecture 38 Giving value through consultation
Lecture 39 How to consult with a customer
Lecture 40 Asking questions to improve results
Lecture 41 What questions to ask
Lecture 42 Demonstration and consultation
Lecture 43 Value influences customers
Lecture 44 Prospecting and consultation
Section 5: Sales
Lecture 45 Sales and up sales
Lecture 46 Maintaining a connection through sales
Lecture 47 Focus on the customer
Lecture 48 Confidence
Lecture 49 Honesty
Lecture 50 Sales logistics
Lecture 51 Persuasion
Lecture 52 How to persuade
Lecture 53 What persuades people
Lecture 54 Things that get people to buy
Lecture 55 Deals
Lecture 56 Competition
Lecture 57 Relevance
Lecture 58 Relationship
Lecture 59 Building the sale
Lecture 60 Stages of selling
Lecture 61 Having enough information about the customer
Lecture 62 Trying the product
Lecture 63 Replying to customer comments
Lecture 64 What gets the customer to make the purchase
Lecture 65 Showing the best product
Lecture 66 Goals of the sale
Lecture 67 Making regular sales to your customer
Section 6: Social media
Lecture 68 How social media works for customers
Lecture 69 Selling through social media
Lecture 70 Growing an audience
Lecture 71 Goals of connecting on social media
Lecture 72 How to get social media information
Lecture 73 YouTube
Lecture 74 Facebook
Lecture 75 Get people to follow you and stay subscribed
Section 7: Connection
Lecture 76 What is connection
Lecture 77 What is the best connection
Lecture 78 Find commonalities
Lecture 79 Authenticity
Lecture 80 Get the customer to connect with you
Lecture 81 Relating in the conversation
Lecture 82 Interest and connection
Lecture 83 Recommend a better product
Lecture 84 Maintain positivity
Lecture 85 Have positive intentions
Lecture 86 Treating customers really well
Lecture 87 Maintain a connection
Lecture 88 Business connection
Lecture 89 How the customer wants to connect
Lecture 90 Give free stuff
Lecture 91 Confidence
Lecture 92 Hospitality
Lecture 93 Honesty
Lecture 94 Persuasion
Section 8: What customers like
Lecture 95 The shoppers high
Lecture 96 What customers generally like
Lecture 97 Being all engaged with the customer
Lecture 98 The experience
Lecture 99 Knowing what the specific customer likes
Lecture 100 Know what your customers like
Lecture 101 More hits, less misses
Lecture 102 Know before making recommendations
Lecture 103 The entire package
Lecture 104 Caring about your customers
Lecture 105 People and equality
Lecture 106 Browsing
Section 9: Shopping experience
Lecture 107 Delighting your customer
Lecture 108 Convenience
Lecture 109 Intentions
Lecture 110 Mutual enjoyment
Lecture 111 Get into a good mood
Lecture 112 Give free stuff
Lecture 113 Give in ways you don't directly profit from
Lecture 114 Great first impressions
Lecture 115 Relationship experience
Lecture 116 Play music for your customers
Section 10: Satisfying customers
Lecture 117 Satisfying customers is the goal
Lecture 118 Good communication
Lecture 119 Communicate your goal to satisfy your customers
Lecture 120 How to satisfy your customers
Lecture 121 Attention to detail
Lecture 122 Get regular customer feedback
Section 11: Relationship
Lecture 123 Why form a relationship
Lecture 124 How to start a relationship
Lecture 125 Why customers want relationships with salespeople
Lecture 126 Relationship dynamics
Lecture 127 Building relationships
Lecture 128 What relationships do customers want
Lecture 129 How to build a relationship
Lecture 130 Relationships keep existing customers
Lecture 131 Approaching your customers mindset
Lecture 132 How to get your customer to want a relationship with you
Section 12: Approach
Lecture 133 A better approach
Lecture 134 How to approach
Lecture 135 Give good impressions
Lecture 136 What to say during the approach
Lecture 137 Demonstrate high value
Lecture 138 How to communicate high value
Lecture 139 Warming up
Lecture 140 Purpose of the approach
Lecture 141 Approach your way
Lecture 142 Responses of the approach
Section 13: Customer responses
Lecture 143 Customer responses
Lecture 144 Get a good response
Lecture 145 Giving responses to customers
Lecture 146 Spontaneity
Lecture 147 Negative responses
Section 14: Customers
Lecture 148 Customers use money
Lecture 149 Treating customers well
Lecture 150 Relating to customers
Lecture 151 Sharing the same goal
Lecture 152 Treating customers properly
Lecture 153 Getting customers and keeping customers
Section 15: Deals
Lecture 154 Find the right product first
Lecture 155 Prices
Lecture 156 Competition
Lecture 157 Bargaining
Lecture 158 Talking about deals to your customer
Lecture 159 Deals attract customers
Lecture 160 Deals and sales
Section 16: Making regular customers
Lecture 161 Creating regular customers
Lecture 162 Relationships
Lecture 163 Staying in touch with your customers
Lecture 164 Giving free stuff
Lecture 165 Know your customer
Lecture 166 Shopping experience
Lecture 167 Making your customers feel welcome
Lecture 168 Satisfied customers
Lecture 169 Treating regular customers
Lecture 170 Create content people like to consume
Section 17: Goals
Lecture 171 The various goals of the customer interaction
Lecture 172 Covering all of your goals
Lecture 173 Goals to start with
Lecture 174 Enjoying your goals
Lecture 175 Social media shoutouts
Lecture 176 Shopping experience
Lecture 177 Human connection
Lecture 178 Achieving your goals
Section 18: How to treat your customers
Lecture 179 Treating your customers well
Lecture 180 How to treat your customers well
Lecture 181 What customers see as being treated well
Lecture 182 How customers want to be treated
Section 19: How to get customers to buy from you
Lecture 183 Getting customers to buy from you
Lecture 184 How to get customers to buy from you
Lecture 185 What makes customers shop where they shop
Lecture 186 How companies get people to buy from them
Lecture 187 Get the customer to feel like buying
Lecture 188 Things that matter to customers
Lecture 189 Details and more important things
Lecture 190 Knowing your customer
Lecture 191 Mutual admiration
Lecture 192 Set the goal to get the customer to buy from you
Section 20: Delight your customers
Lecture 193 How companies delight their customers
Lecture 194 What delights customers
Lecture 195 Know what delights your customer
Lecture 196 What matters
Lecture 197 What to give your customers
Lecture 198 Complements
Section 21: Internet connection
Lecture 199 Creating a following
Lecture 200 Creating content
Lecture 201 Responding to comments
Lecture 202 What content gets attention
Lecture 203 Selling on the internet
Lecture 204 Grow an audience
Lecture 205 Interest your followers
Section 22: Appealing to customers
Lecture 206 Fan talk
Lecture 207 Talk about what your customer loves
Lecture 208 Find similarities
Lecture 209 How to appeal to customers
Lecture 210 Talk about what's interesting
Lecture 211 One customer represents your relationship to more customers
Lecture 212 What appeals to customers
Lecture 213 Do what appeals to your customers
Lecture 214 Selling
Lecture 215 How to know what appeals to your customers
Section 23: Approaches to sales
Lecture 216 Appealing to different customers
Lecture 217 Forming a personal connection first
Lecture 218 Enthusiasm
Lecture 219 Authenticity
Lecture 220 Honesty
Lecture 221 Selling speed
Lecture 222 Responses from the customer
Lecture 223 Spontaneous conversation
Lecture 224 Guiding the customer
Lecture 225 Customizing the sale
Section 24: What customers say
Lecture 226 Bargaining
Lecture 227 I'll think about it
Lecture 228 I'll shop around
Lecture 229 Asks for something cheap
Lecture 230 How to influence what customers say
Lecture 231 Controlling the conversation
Lecture 232 Solving problems
Lecture 233 What's wrong with the product
Lecture 234 Asks for something specific
Lecture 235 When the customer is not talking
Section 25: Interaction
Lecture 236 Enjoying the interaction
Lecture 237 How to have an enjoyable interaction
Lecture 238 Interacting with the customer
Lecture 239 Getting people to interact
Lecture 240 Interacting in a positive way
Lecture 241 Do things for the customer
Section 26: Positive conversation
Lecture 242 Positive conversation
Lecture 243 Communicating positivity
Lecture 244 Communicate negativity positively
Lecture 245 Positive guidance
Lecture 246 Creating positivity
Lecture 247 How to create positivity
Lecture 248 Influencing the conversation
Lecture 249 Positive selling
Lecture 250 Focus on the positive
Lecture 251 Win through positivity
Section 27: Understanding your customers
Lecture 252 Understanding your customers
Lecture 253 Learning about your customers
Lecture 254 What your customers talk about
Lecture 255 Make the customer feel understood
Lecture 256 Knowing your customer
Lecture 257 Asking questions
Lecture 258 Connect in the conversation
Lecture 259 How to ask good questions
Section 28: Communication
Lecture 260 Creating good communication
Lecture 261 How to create good communication
Lecture 262 Good communication builds relationships
Lecture 263 Good communication makes better connection
Lecture 264 Asking questions about what your customers are saying
Lecture 265 Honestly communicating
Section 29: Transitioning sales stages
Lecture 266 Transitioning in the sales stages
Lecture 267 Conversation and social media
Lecture 268 Conversation to consultation
Lecture 269 Transitioning to consultation
Lecture 270 Getting to the sale
Lecture 271 How to transition into the sale
Lecture 272 Reasons for the transitions
Lecture 273 Keeping the customer engaged
Lecture 274 Keeping the connection during the transition
Lecture 275 Keeping the connection after the sale
Section 30: Creating regular customers
Lecture 276 Building trust and expertise
Lecture 277 Getting customers to a decision
Lecture 278 Getting the customer interested
Lecture 279 Knowing what customers are interested in
Lecture 280 Giving more than the perfect product
Lecture 281 The sales timeline
Lecture 282 Connecting with second time customers
Lecture 283 Reconnecting to customers you remember
Lecture 284 Improving the product the customer buys
Lecture 285 Connecting to regular customers
Section 31: Different customers
Lecture 286 How customers are different
Lecture 287 Connecting to different people
Lecture 288 Being interested in different people
Lecture 289 Talking to different people
Lecture 290 Selling to different people
Lecture 291 Finding a connection
Lecture 292 Finding interest
Lecture 293 Different things that are important to customers
Section 32: Relating to customers
Lecture 294 How to relate with customers
Lecture 295 Relating in conversation
Lecture 296 Authentic relations
Lecture 297 Being authentic
Lecture 298 Acknowledging similarity
Lecture 299 Ways to relate
Lecture 300 Building honest relations
Lecture 301 Telling your customer that you relate with them
Lecture 302 Relating to the customer's needs
Lecture 303 Get the customer to relate with you
Section 33: How to connect
Lecture 304 Sales and connection
Lecture 305 Selling and connecting
Lecture 306 Connections lead to sales
Lecture 307 How connection leads to business
Lecture 308 Conversation leads to connection
Lecture 309 Connecting on multiple levels
Lecture 310 Connecting in consultation
Lecture 311 How to connect in stages
Lecture 312 Sales and recommending products
Lecture 313 Logistics
Section 34: Important factors
Lecture 314 Connecting on multiple levels
Lecture 315 Satisfying customers is the best connection
Lecture 316 Social media connection
Lecture 317 Getting customers to share your social media
Lecture 318 Connecting on a practical level
Lecture 319 The customer will talk about their experience
Lecture 320 Handling irate customers
Lecture 321 Talking to irate customers
Lecture 322 If customers don't want to buy
Lecture 323 Showing people the right product
Lecture 324 Positivity in your connections
Lecture 325 Create positive connections
Lecture 326 What holds customers back from buying
Lecture 327 When the customer can't decide
Lecture 328 When to be persuasive
Lecture 329 Convincing the customer to buy
Section 35: Things to know
Lecture 330 Getting the customer to respond positively
Lecture 331 Avoid a negative response
Lecture 332 Customers want honesty
Lecture 333 Talking about product negatives
Lecture 334 Playing the long game
Lecture 335 How not to lose a connection
Lecture 336 How finding similarities works
Lecture 337 How positivity works
Lecture 338 What influences sales
Lecture 339 Improving your product
Lecture 340 Working with the right companies
Lecture 341 Enjoying yourself
Lecture 342 Leading the sale or following
Lecture 343 Build trust with expert recommendations
Lecture 344 When customers ask for products you don't have
Lecture 345 Showing high quality products
Lecture 346 Get the customer to buy from you
Lecture 347 Have enough information
Lecture 348 How to ask customers for information
Lecture 349 How to ask for social media information
Lecture 350 What is most persuasive to the customer
Lecture 351 Relevance and honesty
Section 36: Types of connections
Lecture 352 Authentic connections
Lecture 353 Admiration
Lecture 354 Relatability
Lecture 355 Compassion
Lecture 356 Practice
Lecture 357 Try to sell to every customer
Lecture 358 Mindset
Lecture 359 Connecting on a mindset level
Lecture 360 Finding connections
Lecture 361 Connecting to customers who are different
Lecture 362 Business level connections
Lecture 363 Connecting on multiple levels
Lecture 364 Talking about travel
Lecture 365 Talk about where your customer is from
Lecture 366 Consultation and connection
Lecture 367 Using expertise to connect with customers
Lecture 368 Tell stories
Lecture 369 Strengths of connections
Lecture 370 How to find connections
Lecture 371 Internet connection
Lecture 372 Social media connections
Lecture 373 How to connect on social media
Lecture 374 Talking about price
Lecture 375 Connecting on a sales level
Lecture 376 Timing your connections
Lecture 377 Purpose of timing your connections
Lecture 378 Give free stuff
Lecture 379 Play your customer's favorite music
Lecture 380 Helping the customer
Lecture 381 Social media profiles
Section 37: Summary
Lecture 382 Achieving certain goals
Lecture 383 Have satisfying products
Lecture 384 Logistics
Lecture 385 Connecting to different people
Lecture 386 Structure of the sale
Lecture 387 How to relate with your customers
Lecture 388 Building the sale
Lecture 389 How to make the sale
Lecture 390 Showing customers the right product
Lecture 391 Connecting on social media
Lecture 392 Persuasion
Lecture 393 Relationship and sales
Lecture 394 What holds people back from buying
Lecture 395 Customer experience
Lecture 396 Troubleshooting
Lecture 397 Customer feedback
Lecture 398 When and when not to sell
Lecture 399 Levels of importance
Lecture 400 Being agreeable
Lecture 401 Getting to know the customer
Lecture 402 Talking about relevant topics
Lecture 403 Being genuine
Lecture 404 Persuade for the benefit of the customer
Lecture 405 Customers buy revolutionary products
Lecture 406 Spontaneity
Lecture 407 Expertise
Lecture 408 Giving to your customers
Lecture 409 Having a great shopping experience
Lecture 410 Create events
Lecture 411 Impressing your customers
Lecture 412 It's all practice
Lecture 413 Deal makers and breakers
Lecture 414 What customers want
Lecture 415 How to sell
Lecture 416 Being yourself
Lecture 417 How customers want to connect with you
Lecture 418 Ask questions
Lecture 419 Positive mindset
Section 38: Success
Lecture 420 Elevate your customer's mood
Lecture 421 Taking chances
Lecture 422 Caring about your customers
Lecture 423 Staying in touch with your customers
Lecture 424 Creating content to get a following
Lecture 425 Giving the most value
Lecture 426 Connections and selling
Lecture 427 Knowing your customer through connection
Lecture 428 Relate with your customer
Lecture 429 Selling and building a relationship
Lecture 430 Enjoy what you do
Lecture 431 Sell the thing that makes the most positive impact on your customer
Lecture 432 The deal matters
Lecture 433 Don't worry about the word "no"
Lecture 434 Customer expectations
Lecture 435 More about social media
Lecture 436 Internet content builds a following
Lecture 437 Connecting with social media
Lecture 438 Getting the customer to trust you
Lecture 439 How to get into a positive mood
Lecture 440 How to get your customers into a positive mood
Lecture 441 How to create a positive environment
Lecture 442 Customer feedback
Lecture 443 Keep the customer engaged
Lecture 444 Stay relevant
Lecture 445 Learn what your customers like
Lecture 446 Talking about technical things
Lecture 447 Making a product sound great
Lecture 448 How to build trust
Lecture 449 Being honest and effective
Lecture 450 How to communicate that you understand your customer
Lecture 451 How to get to know your customer's personality
Lecture 452 How to get the customer in the mood to buy
Lecture 453 Actions are more important than words
Lecture 454 Show and demonstrate the product
Lecture 455 Radiate a positive mood
Lecture 456 Do more for your customer
Lecture 457 How to know what's valuable to the customer
Lecture 458 How to approach a new customer
Lecture 459 Finding a good price
Lecture 460 Trying out new things
Section 39: Bonus
Lecture 461 How to implement sales techniques
Lecture 462 Gauge your customer's interest
Lecture 463 How you feel about the customer matters
Lecture 464 Assume there is trust between you and your customer
Lecture 465 Being patient with your customers
Lecture 466 Promising a fulfilling product
Lecture 467 Selling happiness
Lecture 468 Find what value the customer needs
Lecture 469 Selling with confidence
Lecture 470 Being in the moment
Lecture 471 Price products to move
Section 40: Conclusion
Lecture 472 Conclusion
Salespeople,Business people,People selling anything,People who have customers


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