Customer Experience with Generative AI – Advanced CX with AI

Achieve Excellence in Customer Experience with Generative AI: Strategies to Drive Engagement and Business Impact
What you'll learn:
Understanding ChatGPT's capabilities in customer service
Applications of ChatGPT in enhancing customer interactions
Examples of ChatGPT in real-world customer service scenarios
Utilizing ChatGPT for automating responses
Tailoring ChatGPT for specific customer service needs
Strategies for efficient handling of customer inquiries
Best practices for integrating ChatGPT into workflows
Overcoming challenges in implementing ChatGPT
Case studies of successful ChatGPT implementations in e-commerce
Case studies of ChatGPT in healthcare applications
Case studies of ChatGPT in finance industries
Benefits of using ChatGPT for customer retention
Enhancing customer satisfaction with ChatGPT
Personalizing interactions using ChatGPT
Techniques for maintaining a natural conversation with ChatGPT
Role-playing scenarios for practical learning
Handling customer complaints using ChatGPT
Assisting with product issues through ChatGPT
Answering service-related queries with ChatGPT
Strategies for maintaining a positive user experience
Implementing conversational design principles
Ensuring consistency in ChatGPT's tone and language
Using ChatGPT analytics for response accuracy
Analyzing metrics to improve ChatGPT performance
Strategies for addressing user queries proactively
Personalizing interactions to enhance engagement
Continuous improvement based on customer feedback
Agile adaptation of ChatGPT to user needs
Defining KPIs for measuring ChatGPT effectiveness
Establishing benchmarks for response accuracy
Incorporating feedback loops for improvement
Designing a ChatGPT implementation plan
Setting up ChatGPT for Revolut support via Slack
Demo on handling common customer requests in Revolut
Practical exercises on crafting ChatGPT responses
Enhancing customer success with AI tools like ChatGPT
Requirements:
Basic understanding of customer service principles
Interest in leveraging AI for enhancing customer interactions
No programming experience is needed for this course
Ability to analyze data for improving ChatGPT performance
Description:
Dive deep into the transformative world of enhancing customer experience with generative AI in our comprehensive course. Tailored for forward-thinking professionals and businesses, this program delves into the evolution and dynamic capabilities of AI, illuminating its profound impact on customer interactions. Explore practical applications across diverse sectors—from optimizing customer queries in e-commerce to revolutionizing patient support in healthcare. Through engaging case studies and interactive simulations, you'll adeptly master the art of automating responses, handling intricate inquiries, and refining AI performance using advanced analytics.Throughout this transformative journey, you'll learn to customize generative AI solutions to meet specific customer experience objectives, seamlessly integrating them into existing workflows. Practical exercises, enriched by immersive role-playing scenarios, will finely hone your abilities in deftly managing customer feedback, resolving complaints, and delivering expert service insights. Delve into successful AI implementations spanning finance, healthcare, and beyond, gaining invaluable strategies to elevate customer satisfaction and bolster retention rates.By the culmination of this course, you'll emerge empowered to implement generative AI solutions with precision, driving heightened customer engagement, satisfaction, and ultimately, business triumph. Whether you're a seasoned professional seeking to innovate your approach or a visionary business leader aiming to stay ahead in a competitive landscape, harness the transformative power of AI-driven strategies for customer experience with confidence and proficiency.
Who this course is for:
Business owners looking to integrate AI into their customer service strategies
Sales representatives interested in leveraging AI tools like ChatGPT for sales success
Customer service professionals aiming to enhance efficiency and customer satisfaction
Individuals curious about AI applications in real-world scenarios
Anyone seeking to improve their understanding and implementation of ChatGPT in diverse industries
Sales and Customer Success Professionals
Homepage

https://www.udemy.com/course/customer-experience-learnit/