What you'll learn

Develop leadership and communication skills to prevent and resolve conflicts in the workplace.
Discover and master the Harvard Negotiation Model for conflict resolution.
Learn Conflict Resolution Strategies based on the importance of your Relationships and Goals.
Master a methodology to comunicate and interact with anyone on any topic and achieve your goals.
Learn how to express your opinion in difficult situations.
Discover which needs are being challenged and adapt solutions to meet them.
Foster collaboration, creativity, and critical thinking.
Acknowledge when you make a mistake and learn how to apologize.
Develop your confidence and skills in influence, persuasion, mental strength, and assertiveness.
Discover and develop new talents and leave the course motivated to use them.

Requirements

You just need attitude, patience and desire to learn.

Description

85% of employees in leadership positions believe that developing conflict resolution skills is crucial for professional success. Additionally, research shows that we spend 25% of our work time managing and resolving interpersonal conflicts. My name is Hector. I'm an instructor Partner at Udemy. In this course i will guide you through a practical and reflective approach that will transform your ability to handle challenging situations and navigate difficult interpersonal relationships. By the end of my course, you will:Strengthen your leadership and communication skills to effectively prevent and resolve workplace conflicts.Gain expertise in Harvard's principle-based negotiation model for conflict resolution.Identify unmet needs in challenging situations and adapt strategies to address them.Cultivate collaboration, creativity, and critical thinking in your approach to conflict.Confidently express your ideas and opinions, even in tough situations.Discover strategies to resolve conflicts based on your goals and relationships.Learn to acknowledge mistakes and offer meaningful apologies when needed.Develop a versatile methodology to navigate any interaction and achieve your objectives.Build mental resilience, stronger relationships, and a solid sense of self-assurance.Boost your confidence, embrace challenges, and communicate effectively in diverse settings, all while equipping yourself with skills and powerful tools.Join over 35,000 professionals who have already chosen my courses and invest in a brighter future for yourself. I'm confident that my course CONFLICT RESOLUTION, will boost your personal and professional growth while adding immense value to your résumé. So, I'll see you in the first class!

Overview

Section 1: INTRODUCTION
Lecture 1 Basic Concepts.
Lecture 2 Essential Skills.
Lecture 3[TEST] Are you in the middle of a Conflict?
Lecture 4[SMART TIPS] HARVARD'S Negotiation Model.
Section 2: PREVENTION
Lecture 5 Set the right Conditions.
Lecture 6 Free yourself from Resentment.
Lecture 7 Set clear Expectations.
Lecture 8[SMART TIPS] How To Disagree?
Lecture 9 Keep an Open Mind.
Lecture 10 Honor Diversity.
Lecture 11[SMART TIPS] How to Project Confidence?
Section 3: RESOLUTION
Lecture 12 Eliminate Misunderstandings.
Lecture 13 How to be Assertive?
Lecture 14[SMART TIPS] Gratitude and Forgiveness.
Lecture 15 Call to Collaborate.
Lecture 16 Always be Creative.
Lecture 17 How and When offer Support?
Lecture 18[SMART TIPS] 3 Approaches in Conflict Resolution.
Lecture 19 Do your homework, Make a Plan.
Section 4: LEADERSHIP AND NEGOTIATION.
Lecture 20[SMART TIPS] How to interact?
Lecture 21 How to influence others?
Lecture 22[SMART TIPS] Rules of Negotiation.
Lecture 23 Laws of Persuasion.
Lecture 24 Key Components of Mental Strength.
Section 5: CLOSURE.
Lecture 25 Closure.
Lecture 26 Practice.
Lecture 27 Bonus Lecture!
Individuals who work and aspire to roles with greater responsibility.,This course is highly valuable for managers, supervisors, and professionals who need to develop strong skills to manage conflicts, lead teams and foster a positive and productive work environment.,For those starting their careers, acquiring early leadership and conflict resolution skills will help them stand out and grow quickly.,Entrepreneurs: As businesses grow, challenges arise related to personnel management and conflict resolution.,HR professionals: This course will enable you to develop internal training programs in these key competencies.

Homepage:

https://www.udemy.com/course/conflict-resolution-and-leadership/